- How is my order shipped?
We generally ship all orders by India Post or a reputed courier organization.
- When will my order be shipped?
Orders are typically delivered within one week, including two business days for processing and an additional four to five days for shipping via India Post or a reputed courier service.
- Will you ship to International Locations?
As of now we do not ship to international locations.
- My order was damaged in shipping. What should I do?
Please contact us immediately to let us know what happened and share images of the damaged products. We have a 5-day return policy, so make sure to reach out within this timeframe. Once we receive the damaged item(s), we will arrange a replacement free of charge, including shipping. Replacement items will be delivered within a week.
You can WhatsApp us on +91 9000232888.
- How do I file a claim if my order arrives damaged?
Our products have a unique packing box for each variant to ensure no damage happens in the transit. In the event of any damage please do share images of the damaged products and we shall re place them if the same are not in a usable condition and not to your satisfaction. You can message the damaged courier images to +91 900023288 once you have received a damaged consignment.
- What is your return policy?
All our products are handmade and non-returnable due to the nature of the product. Please note that no refunds will be provided once the order has been delivered.
- I received your soap as a gift. Can I exchange it?
No. We do not have any such policy of exchange unless you have received wrong products against your order.
- Do you guarantee your products?
Our products are Ayush Department approved hence we adhere to all quality standards suggested by the department. You can be rest assured of the quality of the products unless you have allergies to fragrances / oils etc. This situation will arise due to individual body /skin type which are not in our control.
